“My wife, ‘Helen A’, was assessed and cared for at your facility in Blue Ash, Cincinnati within the last month. That started as a time of stress for Helen and for me, but I found the care, both medical and from a human perspective, was excellent. I am grateful to all the staff there for making our stay and our conditions as comfortable as possible. I found the personnel — ALL personnel — caring and considerate, and I am sure the ones I did not see were working on that same level of excellence. Thank you for providing such a helpful, competent, effective, and comforting group of people to take care of us.”
“I would like to thank the staff at Assurance Health Cincinnati for providing a smooth transition for our new resident, ‘Mr. E.’ It was a pleasure working with you and the nursing staff! Great job! I look forward to a continued relationship with Assurance Health.”
“We were directed to send Mom to another hospital in Indianapolis… after 5-1/2 days she was released…. that was after no communication, dropped her at the door when we were told she was released and needed picked up same day. No one could tell me what had been done or what was different.
Your staff kept communicating, and not just communicating, they did so in a very pleasant manner. I heard from the Doctor, I heard from the social worker, I heard from the nurse. I received email communication, I received phone calls. Every communication was done so in a pleasant, caring and informative manner. I was greeted similarly, spoken to similarly. I watched and listen as your staff interacted. They did so similarly with each other, willing to share in duties to help each other.
How they cared for Mom when I got to see her was evident. As they walked me to the door they conversed and shared opinions of Mom’s demeanor, sense of humor, and concern.
So let me conclude with 2 thoughts.
- First thank you and your staff for the treatment you gave my Mother but also her family.
- Lastly, I’m not sure what kind of behavioral testing you do to ensure your staff is all the same page but it needs to be shared with others in the service business. Congratulations.
My deepest and sincere thanks as your organization has made the overwhelming, tolerable for another day, blessings to you and your staff
“I love you guys! When I referred her (the patient) to you, she couldn’t transfer, she was incontinent, and she was total care. All she talked about was wanting to die. We were so concerned that I called the family and advocated Assurance Health to help. Today, she smiles and is no longer dependent upon staff for toileting and ADL’s. She is no longer incontinent and transfers herself to the bathroom! As soon as she completes therapy, she will be moving to assisted living from skilled nursing. I love you all for what you have done for our patients!”
-Marj, Social Services Director
“Dr. Schneider provided us with a great understanding of what our Mom was going through, and put everything in terms so that our family was able to understand. We are so thankful for his ability to get our Mom’s behavior regulated so that she was able to return back to her assisted living community.”
“In recognition of National Home Health and Hospice Month, we are delighted to share with you that Assurance Health, LLC Senior Inpatient Psychiatric Care was selected by Great Lakes Caring Home Health and Hospice to receive a 2015 Award for Excellence. Your facility and your dedicated team were chosen from over 7,000 facilities, physicians and hospitals across Illinois, Indiana, Michigan and Ohio for three very important reasons:
- your organization’s belief in the importance of good communication between Great Lakes Caring and your medical care staff;
- for keeping in mind the needs of your patients or residents and the importance of making timely referrals; and
- for your support and understanding of the importance of collaborative care when a patient is in need of home health, palliative or hospice care.