Patient Satisfaction
Your Satisfaction
We consider working with senior adults a privilege. We find the wisdom and perspective of your life experiences exhilarating. Aging gracefully is not an easy task. You have chosen our facility to seek help and it is our intent to honor the trust you and your family have placed in us.
We are interested in hearing from you or your family when there are things we can do to make your stay here more comfortable. We are not too busy to hear your request, whether for an extra blanket, a late-night snack, or a listening ear. Please let us know what you need and/or want.
When you are ready for discharge, we will ask you and/or your family members to provide feedback to us regarding how satisfied you were with the treatment you received at Assurance. Please be frank and honest. Only through honest feedback can we improve our services.
Notice to Consumers of Assurance Health
Indiana
It is the ultimate goal of Assurance Health to provide all of our consumers with safe and quality healthcare services.
If you are experiencing any concerns regarding the safety or quality of care regarding your healthcare services, please feel free to contact our administrator at 317-995-0980.
If you feel you have not obtained a resolution of your concern, you may contact the Joint Commission at 800-994-6610 24 hours a day, 7 days a week.
You may also contact CMA- Medicare Hotline at 800-633-4227.
For questions or to report service provider concerns contact the DMHA Consumer Service Line 1-800-901-1133
Monday – Friday 8:30 a.m. to 5 p.m. Dial 711 to access to Consumer Service Line. If you are deaf, hard of hearing or speech impaired.
24 hour Gambling Hotline: 1-800-994-8448
24 hour Addiction Hotline: 1-800-662-4357
National Suicide Prevention Lifeline: 1-800-273-TALK (800-273-8255)
Suicide Hotline: 1-800-SUICIDE (1-800-784-2433)
Each line has bilingual capabilities
Ohio
It is the ultimate goal of Assurance Health to provide all of our consumers with safe and quality healthcare services.
If you are experiencing any concerns regarding the safety or quality of care regarding your healthcare services, please feel free to contact our administrator at 513-519-4947.
If you feel you have not obtained a resolution of your concern, you may contact the Joint Commission at 800-994-6610 24 hours a day, 7 days a week.
You may also contact CMA- Medicare Hotline at 800-633-4227.
The Ohio Division of Mental Health and Addictions Consumer Line:
1-877-275-6364 or 1-614-466-7228